1. Who we are
Otters FZ-LLC ("Otters", "we") controls the personal data described here. We handle it in line with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and other applicable data protection laws. You can reach us at hello@theotters.co.
2. Information we collect
We collect the details you give us when you book a meeting or get in touch – name, email, company, and anything you share about your brief. We also collect basic usage data from our website, such as pages viewed and general location, through analytics tools.
3. How we use it
We use your information to respond to enquiries, prepare proposals, deliver work, send invoices, and improve our site. We rely on your consent, our contract with you, and our legal and accounting obligations as the basis for this. We do not sell your data.
4. Cookies and analytics
Our site uses cookies and similar tools to understand how it is used. You can decline non-essential cookies without losing core functionality.
5. Sharing and third parties
We share data only with the service providers that help us run the business, such as email, analytics, and payment tools, and only as needed. We may disclose information where the law requires it.
6. Data retention
We keep personal data for as long as needed to provide our services and meet legal and accounting obligations, then delete it.
7. Your rights
You can ask us to access, correct, or delete your personal data, withdraw your consent, or stop us using it for marketing. You also have the right to complain to the UAE Data Office. Email hello@theotters.co and we will respond within the time the law allows.
8. Security
We take reasonable measures to protect your data. No method of transmission or storage carries a guarantee of security, so we cannot promise absolute security.
9. International transfers
We operate from the UAE and work with clients worldwide. Your data may be processed in countries outside your own. Where it is, we rely on an approved basis for the transfer, such as a jurisdiction with adequate protection, contractual safeguards, or your consent.
10. Children
Our site and services are for businesses and are not directed at anyone under 18. We do not knowingly collect data from children.
11. Contact
Questions about this policy or your data: hello@theotters.co